Conference Day Two: Wednesday, 22 November 2017

8:30 AM - 9:00 AM Conference Registration and Networking

9:00 AM - 9:10 AM Opening Remarks by IQPC Australia and the Conference Chair

Dr Allan Cohen, Director, Australasian Marine Associates

Dr Allan Cohen

Director
Australasian Marine Associates

9:10 AM - 9:50 AM Effectively Implementing Change Management to Accommodate for Customer Empowerment and Digital Disruption

Alex Fisher, Executive General Manager, Asset Strategy and Delivery, SunWater
Australia’s water industry is being revolutionised by new technologies, which change the way that not only the industry, but also our customers, work. Due to this evolving and drastic shift in the industry, employees need to adjust at the same pace. Therefore, there is a significant need for effective change management and retraining programs to refocus our workforce in support of the changing impacts of digital disruption and customer empowerment on traditional asset management approaches.

  • Using a multifaceted approach to change management in order to achieve rapid transformation
  • Providing adequate retraining and coaching to all employees effected
  • Engaging with leaders to help promote a unified company culture.

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Alex Fisher

Executive General Manager, Asset Strategy and Delivery
SunWater

9:50 AM - 10:20 AM Thought Leader Session

New technological advancements in wastewater, sewerage, recycled water treatment and metering has drastically increased water efficiency, quality and customer satisfaction. Advanced metering systems can now help customers and utility companies identify leaks at a much faster rate, while also allowing for flexible billing. Improved water treatment and pipelines also provide customers with higher quality water without drastically increasing cost.

  • Promoting the mutual benefit of SMART metering systems for both the customer and provider
  • Increasing efficiency through innovations in data capture and analytics
  • Using real time metering systems to incentivise particular customer behaviour during periods of high and low water supply

Jamie Maslen

Principal Asset Management Consultant
Jacobs
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Alex Fisher

Executive General Manager, Asset Strategy and Delivery
SunWater

Dr. Peter Prevos

Manager Data Science
Coliban Water
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Luther Uthayakumaran

Strategic Leadership, Innovation, Data Science, Public Policy
Sydney Water

11:00 AM - 11:30 AM Morning Tea and Networking Break

11:30 AM - 12:10 PM Transforming Data in Meaningful Ways to Increase Efficiency and Improve Customer Satisfaction

Dr. Peter Prevos, Manager Data Science, Coliban Water
Peter and his colleagues are implementing a data science strategy, which includes increasing meter reading from every three months to every hour. This initiative will increase their annual data inputs from 300,000 to over 600 million. This enormous increase in data will allow them to significantly improve leak detection, improve customer services and delve into deeper analytics. In this session Peter will outline:

  • How to develop a data science strategy that delivers results, including the digital metering business case.
  • How to transform ‘Big Data’ into easy to interpret models and informative visualisations.
  • Examples of successes of the data science strategy and future directions.

Dr. Peter Prevos

Manager Data Science
Coliban Water

12:10 PM - 12:50 PM Harnessing New Technology to Significantly Improve Optimisation, Efficiency and Asset Management.

Luther Uthayakumaran, Strategic Leadership, Innovation, Data Science, Public Policy, Sydney Water
Sydney Water serves a catchment of over 4.6 million people, who consume around 1.4 billion litres of water a day. Luther and his colleague are currently conducting a number of trials to incorporate new technologies and advanced analytical systems into managing infrastructure. These include SMART metering, predictive maintenance and improved data capture and management, to improve water demand forecasting and reduce costs by minimising waste.

  • Overcoming implementation issues when executing technology
  • Collecting fragmented data and converting it into meaningful and useful information
  • Optimising the technology to improve efficiency through reduced waste, faster fault detection and demand forecasting.

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Luther Uthayakumaran

Strategic Leadership, Innovation, Data Science, Public Policy
Sydney Water

12:50 PM - 1:50 PM Networking Lunch Break

1:50 PM - 2:30 PM Advancing Project Planning and Framework through Early Contractor Involvement

Ulvi Salayev, Project Director, Wellington Water Euan Stitt, Principal Advisor Procurement, Wellington Water
Ulvi, Euan and their colleagues at Wellington Water have implemented a new project framework, which includes early contractor involvement and a new collaboration model to accommodate for the increased complexity, scale and risk. The new approach has streamlined the planning, delivery, risk management and significantly improved customer relationships. In this session they will:

  • Outline how early contractor involvement (ECI) can drastically reduce construction time and transfer risk
  • Successfully using a collaborative model to improve both design and development of a project
  • Streamlining design and construction to adapt to increased size and complexity
  • Explore how ECI projects help contractors manage risk, improve customer relationships and instill greater constructability confidence

Ulvi Salayev

Project Director
Wellington Water

Euan Stitt

Principal Advisor Procurement
Wellington Water

2:30 PM - 3:10 PM A Risk Based Approach to Water Infrastructure’s Environmental Impact

Jon Theobald, Environment Manager, South East Water
Jon and his colleagues at South East Water have been working closely with the Environment Protection Agency to build a framework that assesses asset risk to the community and the environment. Traditionally regulations were standardised across the industry without consideration for criticality, location or risk.
The new risk based approach will reduce unnecessary cost, accommodate for changing weather patterns and help SE Water become carbon neutral by 2030. In this session Jon will outline:

  • How a risk based approach can improve strategic management and improve economic viability
  • Decreasing environmental degradation while improving efficiency
  • Building a framework that will allow for changing climate conditions and rainfall seasonality


Jon Theobald

Environment Manager
South East Water

3:10 PM - 3:40 PM Afternoon Tea and Networking Break

3:40 PM - 4:40 PM Using Asset Data to Support the Balance Between Cost, Risk and Performance

Jamie Maslen, Principal Asset Management Consultant, Jacobs
Jacobs has been supporting the Australian water industry for more than 50 years, in designing, planning and managing asset. Data collection and analytics is paramount to successfully implementing an asset management plan that balances criticality, customer expectations, cost and performance. Weighting these factors on a case by case basis can effectively improve efficiency, reliability and customer satisfaction. In this session, Jamie will outline:

  • Determining criticality through risk assessment, impact on business and condition monitoring
  • Harnessing and utilising data through a robust analytic system
  • Achieving the greatest return on investment by balancing cost, risk and performance

Jamie Maslen

Principal Asset Management Consultant
Jacobs

4:40 PM - 4:40 PM Closing Remarks and End of Day Two